The benefits of using an MSP

More UK businesses are turning to IT managed service providers

UK businesses face mounting pressure to not only maintain robust digital infrastructure, but also to innovate, stay compliant, and protect themselves from an ever-expanding array of cyber threats.  Against this backdrop, more UK companies are supplementing – or even replacing – their in-house IT teams with managed service providers (MSPs).

Drivers of Change

  • Expertise on Demand: With the accelerating pace of technological change, in-house teams often struggle to keep up with new platforms, security protocols, and compliance requirements. MSPs provide on-demand access to specialised skills and up-to-date knowledge.
  • Cost Efficiency: According to a 2024 survey by CompTIA, 72% of UK businesses that use MSPs say they have achieved significant cost savings by reducing recruitment, training, and operational overheads
  • Enhanced Security & Compliance: Cybersecurity threats continue to escalate and MSPs can deliver monitoring, rapid incident response, and ensure compliance with regulations like GDPR and the new Digital Services Act.
  • Scalability and Flexibility: As business needs fluctuate, MSPs enable organisations to scale IT resources up or down without the financial or logistical burden of adjusting headcount.

The benefits of using an MSP

Dynamic expertise across the whole tech estate

Range, agility, scalability

Integration, consolidation & unified comms

Innovation & emerging tech

Lower tech costs

Lower employment costs

Time flexibility & reliability

In-House IT: Evolving, Not Disappearing

While some businesses are fully outsourcing IT operations, many are adopting a blended approach. In this model, MSPs handle routine maintenance, security, and cloud services, freeing up internal teams to focus on strategic initiatives and digital transformation projects. A recent Deloitte study found that 59% of UK companies with both internal IT and MSPs reported improved project delivery times and higher staff satisfaction.

Looking Ahead

The adoption of MSPs is set to accelerate further as AI, IoT, and advanced analytics become essential for competitiveness. For UK businesses facing skills shortages and complex regulatory demands, MSPs offer a powerful solution: expertise, flexibility, and peace of mind.

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