Compliance, Support & Professional Services

Overview

Certified Engineers

Our team of certified engineers and support professionals are on hand to assist with installation, configuration, and integration, ensuring a seamless rollout. We also provide ongoing technical support, firmware and driver updates, warranty management, and rapid-response troubleshooting to maintain operational continuity.

Furthermore, we recognise that every business’s technology requirements evolve over time. Equity’s account management team remains engaged throughout the partnership, regularly reviewing your IT environment, advising on the latest advancements, and helping you plan for future growth or transformation initiatives.

Professional Services

Equity IT professional services ensure that our customers can focus on their day-to-day business operations, rather than worrying about how their tech is running.

The team is highly experienced, so that it can help businesses overcome challenges such as cloud migration, hardware deployment, and future growth planning.

Compliance

To ensure that our products and supporting services continue to underpin the business activities of our customers Equity Networks Limited (“Equity”) works to a number of international standards.

Working to international standards ensures that Equity –

Cuts costs, through improved systems and processes
Ensures that every member of staff, from the boardroom downwards, is driving the performance of the business at all times
Increases customer satisfaction, through improved safety, quality and processes
Access new markets by ensuring the compatibility of products and services
The adoption of global standards and associated terminologies also ensure that all Equity employees and our customers are discussing things in the same context.

International Standards

International Standards are strategic tools and guidelines that enable organisations to tackle some of the most demanding challenges of modern business, such as information security, customer satisfaction and quality.

International Standards ensure that business operations are as efficient as possible, increase productivity and help companies access new markets.

Accreditations

Equity is accredited to the following International Standards

ISO/IEC 9001 is the International Standard for Quality Management

The adoption of a Quality Management System (QMS) is a strategic decision for an organisation that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. ISO/IEC 9001 is used by Equity to –

consistently provide products and services that meet customer and applicable statutory and regulatory requirements
enhance customer satisfaction
address risks related to the operation of Managed Services
demonstrate conformity to specified quality management system requirements

ISO/IEC 20000 is the International Standard for Service Management

This standard specifies requirements for a service provider to plan, establish, implement, operate, monitor, review, maintain and continually develop a Service Management System (SMS) in order to improve the delivery of services and fulfil agreed service requirements. ISO/IEC 20000 is used by Equity to –

To demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
To monitor, measure and review its service management processes and services;
To improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;

ISO/IEC 27000 is the International Standard for Information Security Management

Using this family of standards enables an organisation to manage the security and associated risks for assets such as financial information, intellectual property, employee details or information entrusted to them by third parties. ISO/IEC 27001 is the best-known standard within the family and provides requirements for an Information Security Management System (ISMS).

ISO/IEC 27000 is used by Equity to:

Ensure that there is a systematic approach to managing sensitive company information
Ensure that there are information security processes (including Risk Management) in place through the use of a dedicated Information Security Management System

Equity used International Standards to help build and develop high-quality services and support the development of successful and collaborative relationships with our customers. When products and services conform to International Standards our customers can have the confidence that they are safe, reliable and built on internationally agreed best practices.

Cyber Essentials

Cyber Essentials is an effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.

Cyber attacks come in many shapes and sizes, but the vast majority are very basic in nature, carried out by relatively unskilled individuals. They’re the digital equivalent of a thief trying your front door to see if it’s unlocked. Our advice is designed to prevent these attacks.

Our Tailored

Services & Solutions

Cyber Security

Defend, Secure, and Recover with Equity’s Proven Expertise

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Cloud Infrastructure

Empower your business with seamless cloud migration and real results

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Cloud Applications

Empower Your Business with Scalable, Secure, and Modern Cloud Solutions

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Communications & Connectivity

Empowering Business with Next-Generation Communications & Connectivity

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AI

Streamline operations, make smarter data-driven decisions, and unlock new opportunities for growth and innovation.

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IT Hardware

Equity carefully selects and partners with many of the best global hardware brands ensuring access to technology and attractive commercial advantages.

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