Who the client is

West Berkshire Mencap is an independent Newbury-based charity supporting children and adults with learning disabilities, along with their families and carers. Although affiliated with Royal Mencap, it operates as a separate local charity serving the West Berkshire community.

Reliable, secure technology is essential to help staff deliver services effectively while ensuring charity funding is used wisely.

West Berkshire Mencap approached Equity during an urgent tender process, looking for a technology partner to modernise its ageing IT environment and provide more strategic support. Its systems had become fragmented, with ageing servers, unreliable backups and infrastructure that was increasingly difficult to manage and support.

With Windows Server approaching end of life, the charity also faced rising security, compliance and operational risks.

Equity designed and delivered a modern, cost-effective IT platform to improve reliability, security and day-to-day efficiency.


The solution included:

  • Managed IT Support services
  • Hardware and software procurement
  • Email security and anti-spam protection
  • Internet connectivity services
  • Endpoint security and device protection
  • Cloud telephony solutions
  • Equity also provided plain-English guidance, helping the charity make informed decisions throughout the project.

The project gave West Berkshire Mencap a more reliable, secure and future-ready IT environment.

By modernising legacy systems and moving towards cloud services, the charity improved resilience, connectivity and security while reducing reliance on outdated infrastructure.

The solution balanced operational needs with budget pressures, helping the charity focus more resources on supporting its community.

It also established a trusted long-term relationship with Equity for ongoing support and strategic advice.

“We are a technology-bound business, and we needed hands-on management to help us grow. We wanted to work with a business which was professional but also personable, and that is Equity in a nutshell.

It was important to us to have someone we could trust; it wasn’t about cost. We wanted to work with a company that has your best interests at heart and will give you the best they can. It’s their personable approach which really makes them stand out from the crowd, and the working relationships which they are really good at cultivating.”


Justin Hinkson
Director, Tripod Group

Key Outcomes

IT Modernisation

Modernised and simplified the IT environment

Infrastructure Update

Replaced ageing infrastructure and reduced operational risk

Improved Reliability

Improved reliability, resilience, connectivity and cyber security

Strategic Guidance

Introduced managed support, cloud telephony and strategic guidance

Cost-effective Solution

Delivered a cost-effective platform aligned to charity objectives

Improved Efficiency

Enabled staff to focus more time and resources on supporting service users

We were looking for a company that would offer value for money, understand the complexities facing a charity and explain the solutions in plain English

Tony Ferguson

Don’t go it alone.

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